1. Can I return or exchange items if I'm not satisfied with my order?
If an item arrives damaged or incorrect, Please contact us within 14 days of delivery and return unwanted items within 30 days. Keep in mind that return postage costs are the customer's responsibility, and items must be returned in their original condition to avoid any loss in value.
2. What items cannot be returned or exchanged?
Any Custom or personalised items, including crowns, and digital downloads cannot be returned unless they arrive damaged or defective.
3. How do I address issues with my order?
Customer satisfaction is our priority. If you encounter any problems with your order, please contact us. We want to rectify any issues and ensure you have a positive experience.
4. Tell me about Georgie Belles Boutique's origins.
Georgie Belle's Boutique is the creation of two best friends, Holly & Emma. It began in 2017 when Holly, after having her third baby girl, Georgie, started making high-quality hair accessories due to the difficulty of finding such items. This led to the birth of Georgie Belle's Bows. Later, in February 2021, Georgie Belle's Boutique was launched with an expanded product range.
5. What's the story behind the boutique's expansion?
With over 9,000 sales on Etsy and a passion for children's products, Holly and Emma decided to elevate their venture. Georgie Belle's Boutique was born in February 2021, offering a wider variety of products, all made with top-notch materials. The products are 100% cotton and feature Direct To Garment Printing technology for lasting quality.
6. How quickly are orders shipped for ready-to-ship items?
If your item is in stock and doesn't need personalisation, we aim to ship within 3 working days, often sooner.
7. What's the shipping timeline for personalised or handmade items?
For personalised or handmade items, we strive to ship within 14 working days from the order date. We're committed to shipping items as soon as possible to get them to you quickly.
8. Are customs and import taxes included in the purchase?
Customers are responsible for any customs or import taxes that may apply to their orders. Unfortunately, we cannot be held accountable for these charges.
9. Can I cancel my order after placing it?
Regrettably, we do not accept order cancellations. However, if you need to make changes to your order, please contact us, and we'll do our best to assist you.
10. Can I request custom designs or personalised items not listed?
Absolutely! We welcome custom designs and personalised requests. If you can't find what you're looking for in our shop, please contact us, and we'd be happy to help bring your ideas to life.
Thank you for visiting Georgie Belles Boutique, and happy shopping!
Holly & Emma xx